Help centre

How can we help?

Quick answers to shipping, returns and everything towel. Search below, or jump straight to a topic.

Rated 4.9 by 50,000+ happy customers

No matches for that one. Send us a message and a real human will reply within a business day.

Shipping and delivery

Shipping within Australia is free on orders over $110. Under $110 it is a flat $9.99, and express is $16.99. International shipping is a flat $90 to anywhere in the world.

Fast. Order by 10pm and it almost always (98% of the time) leaves our Sydney warehouse the next business day. We do not dispatch on weekends, so a Friday evening order heads out on Monday. During Christmas and Black Friday we sometimes pack weekends too, to keep things moving.

Australian orders usually arrive in 2 to 8 business days, or 1 to 3 days with express. International orders usually arrive within a week; allow up to 18 days for remote regions. These are estimates rather than guarantees, and delivery can take a little longer during busy periods.

As soon as your order ships we will email you a confirmation with a tracking link. If a few days have passed and you have not seen it, check your junk folder first, then get in touch with your order number and we will chase it up for you.

Yes, we ship worldwide for a flat $90, with most orders arriving within a week (allow up to 18 days for remote regions). Please note that yoga mats ship within Australia only.

Possibly, depending on your country. Any customs duties, VAT or import taxes are charged by your local customs office and are the customer's responsibility, they are not included in our $90 flat shipping rate. If you are unsure, check your country's import threshold before ordering.

If your order has not shipped yet we can usually update it. Contact us as soon as possible with your order number and the correct address, and we will do our best to catch it before it leaves the warehouse.

Returns and our guarantee

Most of our range. If you are not happy, contact us within 30 days and we will make it right with a replacement or a refund. Items need to be unopened and in their original condition, and return postage is at your cost. Final sale items and gift cards are excluded. See our returns policy for the details.

We offer 30 day returns. If something is not right, we will make it right. See our returns policy for the full details, or get in touch and we will sort it out for you.

Easiest way: place a new order for the design you want, then send the original back for a refund within 30 days. That way your new towel is on its way straight away. Return postage is at your cost, and we process the refund the day your return arrives.

Quickly. We process your refund as soon as your return arrives back to us, and the money usually lands in your account 1 to 5 business days later, depending on your bank. Return postage is at the customer's cost. See our returns policy, or message us and we will walk you through it.

We are sorry to hear that. Send us a message with your order number and a photo, and we will get a replacement on its way to you.

Product and care

Yes. Unlike a conventional looped towel, our fine waffle weave has no raised loops, so there is nowhere for sand to get stuck. Give the towel a shake and it falls straight off. They also dry quickly, feel light, and pack down small.

Much faster than a regular cotton towel. The fine waffle weave is designed to dry quickly, so it is ready for your next swim instead of sitting soggy in your bag.

Our beach towels are a sand free waffle weave, made from 80% recycled polyester (rPET) and 20% polyamide. Our tea towels are made from the same recycled waffle weave fabric, and our tote bags are fully recycled too. Every design is printed edge to edge with original destination photography.

Beach towels are a generous 80cm by 160cm and weigh around 500g, roughly half the weight of a cotton towel that size, so they pack down small in your bag. Tea towels are 40cm by 60cm, tote bags are 46.5cm square, pouches are 26.5cm by 18cm, and notebooks are A5 hardbacks.

Machine wash cold on a gentle cycle with like colours. Skip the fabric softener, as it coats the fibres and reduces absorbency. Hang to dry or tumble dry on low. Avoid bleach and do not iron the printed side.

They are water resistant rather than waterproof. The inside has a water resistant lining, perfect for wet swimmers, sunscreen or sandy bits, while the recycled outer is not built for a dunking, so keep it out of the pool.

Ordering and payment

We accept all major cards, plus PayPal, Afterpay, Apple Pay, Google Pay and Shop Pay at checkout. If your total went up at checkout it is usually shipping being added: orders over $110 ship free within Australia, and a flat $9.99 applies under that.

Sign up to our emails through the pop up or the footer and we will send you 10% off your first order. Enter the code in the discount box at checkout. If a code is not working it may have expired or already been used, so reach out and we will help.

Many of our designs restock, though some are limited. On any sold out product, tap the notify button and pop in your email, and we will let you know the moment it is back.

Absolutely, we make gifting easy. Ship your order straight to their door and prices never appear on the packing slip. Every beach towel arrives in its own matching backpack, so it is ready to hand over the moment it lands. Add their address at checkout and we will take care of the rest. And if you would rather let them choose, we sell digital gift cards from $50 to $200, delivered instantly by email.

Custom, corporate and wholesale

Yes. We produce custom printed towels, tea towels, totes and more for hotels, brands and corporate gifting, from 50 units. See our corporate gifting page to view recent work and request a quote.

Custom printed towels start at 50 units, with a typical lead time of 4 to 6 weeks. Every custom towel includes a matching backpack, and we plant a tree with your order. Request a quote on our corporate gifting page.

We would love to hear from you. Our towels are stocked in airport stores and selected retailers across Australia, and we are always open to new stockists. Send us your details through our corporate and custom form and we will be in touch with wholesale pricing.

Our story and sustainability

Every design is a real photograph. The coordinates mark the exact spot it was taken, so you carry the location with you wherever you go.

Destination Label started when founder Anthony Glick, a Bondi Beach lifeguard, printed one of his own helicopter photos of Bondi Icebergs on a towel, and beachgoers kept asking where to buy one. Anthony has personally shot the vast majority of our designs, and every single one is a real photograph of a real place, printed with its exact coordinates. We also love collaborating with talented local artists and photographers to bring new corners of the coast to life. Got a shot that belongs on a towel? We would love to hear from you. Read our story.

We are proudly Australian owned and independent. Destination Label is founded and run by Anthony, a Bondi Beach lifeguard, and every design begins as a real photograph of a real place. Designs are created in Sydney, made to our exact spec by a trusted manufacturing partner we have worked with for years, and every order is checked, packed and shipped from our Sydney warehouse.

We do. We plant a tree for every order through Tree Nation. See our sustainability page for our live tree count and impact.

You will find us at The Rocks Markets most weekends, plus regular markets across Sydney. Our towels are also stocked in airport stores across Australia and at selected retailers. See our markets page for dates, our stockists page for locations, and follow @anthonyglick for the latest.

Still have a question?

We are a small Australian team and we reply to every message, usually within one business day.

Contact us

Business or bulk enquiry? Head to corporate gifting.